Support

Frequently Asked Questions

    • Will The Watch Fit Me ?

      Yes - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links. If you need an extra large band, you can purchase extra links at $5 per link 

      How Do I Open The Clasp Of My Wewood Watch ?

      Watch an instructional video : 


      How to remove links - pins with no screws

      First, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.


      * PLEASE NOTE: WEWOOD DOES NOT INCLUDE THE LINK REMOVAL TOOL. THE LINK REMOVAL TOOL IS AVALBIABLE FOR PURCHASE ON THE WEBSITE.

      How to remove links - pins with screws

      Remove links until desired size :

      loosen SCREW with a screw driver or flat head and pull it out with a tweezer or your fingertips to remove link. If necessary, give the screw a push with the end of a paperclip to remove it from the link. KEEP screws to put clasp back on the band.

      JUPITER : first, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.

      *PLEASE NOTE: WEWOOD DOES NOT INCLUDE THE SCREW DRIVER WITH YOUR ORDER. THEY ARE AVAILABLE AT HARDWARE STORES, OR YOUR WATCH CAN BE CUSTOMIZED AT ANY JEWELRY OR WATCH SHOP.


      What if I am allergic to metal ?

      Although our watches are predominantly wood, the clasp of the watches is in metal and is in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.

      What should I know about wood allergies ?

      A hypoallergenic product minimizes the risk of allergies. It does' t have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy. Allergies in fact, are unique for each body and can occur from any type of product.To learn more about wood allergies, please click here.

      Allergy disclaimer

      Please be informed that our products are made using 100% natural wood and we don't use any toxic chemicals to treat or protect them. There are very few people who might experience an allergic reaction to woods. We suggest that while you are wearing the watch within the first few weeks, you should monitor your skin. In the remote possibility that you begin to experience any discomfort on your wrist or any kind of itch or rash, please stop wearing the watch immediately and visit your doctor.


      WeWOOD disclaims all responsibility for any resulting damages, injuries or expenses related to causes created by wearing the wooden watch.

      What does the back of the watch look like ?


      Is WeWOOD water-resistant ?

      Currently our watches are splash-proof. It does just fine in the kitchen, even on the beach, but please don't take your WeWOOD swimming! Like any natural wood, the wood slightly expands when getting wet, and this makes the flexibility of the links less supple. Generally, the wood fully recovers when dry. We are though in the process of releasing our fist water resistant WeWood collection soon! 

      Can I replace the battery ?

      Yes, you can replace the battery or you can take it to any jewelry/watch shop 

      How to replace a battery on Date watch :


      How to replace the battery on a Jupiter watch :


      How much does the watch weigh ?

      Feather-light our WeWood watches weighs in at a mere 1.5 ounces (42 grams) - you barely notice it's on your arm.

      How do I keep my watch clean ?

      For unvarnished wood, mix two tsps each of olive oil and lemon juice and apply a small amount to a soft cotton cloth. Wring the cloth to spread the mixture further into the material and apply to the furniture using wide strokes. This helps distribute the oil evenly. If at any time your watch looks lighter or starts to change in appearance, we recommend that you apply a natural coating such as beeswax, lip balm, butcher block oil or walnut oil. Regular application can help to protect it against damage and improve the durability of the wood and help maintain the moisture balance to prevent drying or cracking.