Refund/Exchange Policy

You may return your purchase minus shipping costs for any reason within 7 days of receiving your purchase as long as it is unused, returned in it's original packaging, and was not discounted more than 25%. If you need to make a return, please email our support team - [email protected] 

Exchanges and Store Credit 

Within 14 days of receiving your order you may send it back for a exchange or store credit. Items must be returned in their original packaging and be in new condition. If there is a price difference between exchanges you will be asked to pay the difference before we send out your exchange.  

HOLIDAY RETURNS/EXCHANGES 

Refunds

You may return any new, unused items discounted less than 25% for any reason up to 14 days after the Holidays (listed below) for a full refund of the cost of the merchandise minus shipping costs. Items must be returned in their original packaging and be in new condition. 

Exchanges and Store Credit 

You may return any new, unused items up to 21 days  after the Holidays (listed below) store credit or a exchange. Items must be returned in their original packaging and be in new condition. If there is a price difference between exchanges you will be asked to pay the difference before we send out your exchange.  

To be considered a Holiday order, order must be placed no more than 1 week prior to these Holidays. EXCEPTION: Christmas 1 month prior.  Any orders placed after the given Holiday are subject to normal return and exchange policies  

Holiday List: 

Christmas

Valentine’s Day

Mother’s Day

Father’s Day

Additional Notes 

-WeWOOD can only refund merchandise purchased directly from us.we-wood.com. If you have purchased our product from a authorized vendor, you will have to apply directly to them for any refund requests. We can, however exchange merchandise purchased from authorized WEWOOD vendors within 14 days of original purchase.

-We advise that you send the watch with tracking and signature required in case of loss

-Shipping charges are not refundable unless the return/exchange is the result of our error. 

-Items shipped without a return authorization number may be refused at time of delivery by our receiving department. Customer is responsible for all return shipping costs.

- All Sale items and items discounted more than 25% from original price are FINAL SALE 

-For returns and exchanges outside of the US, the customer will be fully responsible for shipment costs and extra fees (taxes,conversation rate,custom and duties etc.)